Fair Go Casino Terms and Conditions

What Do These Site Terms Cover?

These terms cover your use of our site and your account with us, including every gambling transaction you make here.

Do not use the site if you do not accept these terms. Read our game, promotion and payment terms before using those services.

These terms apply to all play at fairgo casino, including pokies and play through our app.

Age and Location Rules

This content is for adults aged 18 or over. A service may set a higher age or exclude a location; being 18 does not by itself confirm eligibility.

Before any separate account registration, confirm:

• You meet the applicable minimum age and eligibility requirements.
• The service is permitted to serve your location; do not bypass restrictions.
• You are using your own identity and acting for yourself.
• You are not breaching an active exclusion or account restriction.

Which Rules Apply Before Registration?

We allow one account per person and require accurate personal details. Registration is complete only once your account is verified.

Do not open a duplicate account to bypass a restriction or recover access. Ask our support team to resolve the issue.

Keeping Account Access Private

Keep passwords and security codes private. Report suspected account access problems to our support team.

• Choose a unique, hard-to-guess password for each account.
• Keep account access personal and never disclose a one-time code to another person.
• Sign out and remove saved access from shared devices.
• Report unfamiliar access or transactions through a verified contact channel.

Which Identity and Payment Checks Apply?

We may check your identity, age, address and payment ownership before releasing funds.

We may request:

• A suitable government-issued identity document.
• A recent record showing the required address details.
• Evidence connecting you with the payment account used.
• Additional records where a properly explained funds check requires them.

Unfinished checks can delay your withdrawal. Use our secure upload route and provide only the records we require under our privacy policy.

What Rules Apply to Account Deposits?

Banking and funding rules come from us and your payment method. Check ownership, fees, currency and limits before approving a payment.

Do not use a gambling account as a transfer service or a way to conceal payment ownership. Follow the actual payment method's acceptable-use conditions.

Withdrawal Rules

Withdrawal rules may include identity checks and bonus conditions, and our team releases your funds once these are met.

A cash-out request may depend on:

• Completion of requested identity and ownership checks.
• The status and cancellation rules of an active promotion.
• The payment method's settlement timetable and bank operating hours.
• Per-request and periodic limits for the selected method.

What Rules Apply to Optional Bonuses?

Bonus offers are optional and have separate current terms. An example on our site does not confirm a live offer or a right to credit.

Check each offer for:

• The payment threshold needed to qualify.
• The exact base and multiplier used for playthrough.
• Eligible games and their contribution percentages.
• The highest permitted wager while the offer is active.
• Claim and use deadlines for credit and spin awards.
• Caps on withdrawing promotional returns.

See our definitions of prohibited promotional activity and our checking process for how we assess a claim or wager.

Game Results and Interrupted Rounds

The game's published rules determine how rounds are settled. We do not change those rules or guarantee any outcome.

For a malfunction or interrupted round, keep the round reference and ask our support team for the recorded outcome and our error policy. A refund is not automatic without that check.

Which Limits and Account Restrictions Apply?

Set our limits, breaks and exclusion controls from your account. Reading this page does not switch them on.

Use our responsible gambling page for risk details and outside support contacts. You can seek help without continuing to play.

Actions That Are Not Allowed

The restrictions below explain conduct that is not permitted when using our site or a linked service.

• Bypass account restrictions through duplicate or false identities.
• Use automation where the responsible service prohibits it.
• Coordinate prohibited play or interfere with outcomes.
• Submit fabricated personal details or documents.
• Move funds obtained through unlawful activity.
• Gain unauthorised access to systems or disrupt their operation.

Any enforcement action on your account is taken under these terms and applicable law, and does not create a right to seize funds or impose unspecified penalties.

How Can You Raise or Escalate a Complaint?

For an account or payment complaint, contact our support team with dates and references. A general site question is separate from a dispute over money.

1. Submit a clear complaint through our verified channel.
2. Request its formal escalation procedure if the first answer is incomplete.
3. Check which outside complaint body has jurisdiction before taking the matter further.

What Rules Apply to Inactive Accounts and Closure?

Inactive-account rules and any fees are set out in these terms.

Request account closure or exclusion from our support team and ask how any remaining eligible funds will be handled.

Rights to Text, Logos and Game Images

Text, logos and game artwork may belong to different owners. Showing them on our site does not establish ownership.

Do not reproduce or distribute material unless you have permission or another valid right to do so.

What Do the Terms Say About Access and Rights?

Page access and content depend on availability. Our conditions can change, and uninterrupted access is not promised.

We do not guarantee individual gambling results. Nothing here is intended to remove rights that applicable law protects.

Changes to Site Terms

Site terms may change when content or features change. Check the displayed revision date before relying on a new condition.

Which Country's Rules Apply?

Our licensing and governing jurisdiction are set out here and in our footer, and these terms are governed by the law of that jurisdiction.