Gambling can affect your money, time and wellbeing. We explain warning signs, limits and ways to find outside support.
Casino play is not a way to secure income. Any amount staked can be lost, including money you hoped to use for bills or other essentials.
Our limit, time-out and self-exclusion tools work across fairgo casino, on desktop and in our app.
The most useful action depends on your circumstances: setting boundaries, stopping play or speaking with a separate support service.
Pay attention to pressure, secrecy or money problems linked to gambling. Taking a break and seeking support can be more important than continuing play.
Before any session, decide a firm money limit and stopping time. Check the actual activity afterwards rather than relying on how the session felt.
Use the account controls we offer. You can set deposit limits, session reminders, time-outs and self-exclusion, or contact us to apply them for you.
Stop when a limit is reached or play is no longer comfortable. Do not add another deposit to recover a loss or complete a bonus.
Our content aims to make risk and support details easy to find. No gambling environment can be described as free from harm.
Gambling can result in losing everything spent. Do not rely on it for wages, bills, savings or debt repayments.
Before deciding to play, ask yourself:
Write boundaries down before starting so they are not repeatedly renegotiated during play.
Do not gamble to fix debt, escape distress or replace income. If those motives are present, stop and seek support.
Changes in spending, mood or secrecy can be reasons to pause and ask for help. You do not need to wait for a crisis.
Warning signs can include:
If gambling affects relationships, bills, work or sleep, consider stopping and speaking with someone outside the casino.
Gambling Help provides free, confidential support in Australia on 1800 858 858. Online help is available through Gambling Help Online.
Set money and time boundaries before gambling starts. Limits should mark a stopping point, not move upwards after a loss.
Consider boundaries for:
A loss limit defines the most you are prepared to lose. Money needed for essentials should never be part of it.
When that limit is reached, stop. A fresh deposit does not reset the money already spent.
A stopping time keeps a session from continuing without a clear end. Do not extend it to recover losses or finish an offer.
Useful actions are:
Deposit caps limit how much can be paid into your account. Check our banking rules for how and when a cap applies.
Check when a limit takes effect and whether an increase has a waiting period. A deposit cap does not necessarily cap losses from an existing balance.
Trying to recover losses through more gambling puts more money at risk. Previous losses do not make a future win due.
This is often called chasing losses. It can involve larger stakes, extra deposits or longer sessions in the hope of getting back to the starting balance.
Remember:
If you feel an urge to keep playing until you recover money, stop and consider a time-out or outside support.
We offer deposit limits, session reminders, time-outs and self-exclusion. Check what each control covers and set the ones that suit you.
Common categories are:
Funding caps restrict deposits under our rules. Check the period covered and when a requested change takes effect.
Spending and play-time records help show how gambling fits into daily life. Check the full picture rather than isolated wins.
Reminders can show how long a session has lasted. They support a stopping plan but do not remove gambling risk.
A time-out pauses access for a period; exclusion can apply broader restrictions. Check the service's process and coverage.
Ask how a control works, when it begins and which accounts it covers. Do not rely on an unconfirmed request while continuing to play.
A break creates space to look at spending and routines without another round. Support and access restrictions can help if stopping feels difficult.
Practical steps include:
A break can be temporary or permanent. There is no obligation to return to gambling once you have stopped.
A specialist gambling support service can help you think through next steps. You can ask for help before the situation becomes a crisis.
Support is available for people who gamble and for family or friends affected by someone else's gambling.
You can ask for help before you know exactly what change you want to make.
Choose support based on your situation, including emotional support, financial counselling or restrictions on access.
Use the support contacts listed in this section. They can help with concerns about your own or someone else's gambling.
Early help can address growing concerns before they become harder to manage. There is no need to wait for severe losses.
Choose support that fits the concern, such as gambling behaviour, money pressure or wellbeing. A specialist service can help explain the options.
Read the full stake, payout rules and any offer conditions. Knowing the rules explains the risk but does not make an outcome certain.
Read about:
The game rules explain when a round starts and how it is settled. Check the exact version's instructions.
In pokies, the paytable defines which results receive a payout. A familiar symbol or game name is not enough to establish the rule.
The complete bet includes the base stake and any paid options. Check the total amount at risk before a round.
Long-run return is a theoretical average over very large amounts of play. It does not promise a return in a personal session.
Optional offers such as a bonus can add betting requirements, deadlines and payout limits. Declining an offer is always possible.
Do not let excitement or frustration replace checking the rules and stake. Leave games whose costs or mechanics you cannot explain.
Decisions can affect some game formats, but no method guarantees a profit or recovery of earlier losses.
Clear risk details and effective controls both matter. Preventing harm should not be left solely to the person experiencing it.
Our role here is to explain risks and direct you towards practical restrictions and outside support.
The guiding principles are:
Your wellbeing and financial commitments take priority over games, offers or account status.
If gambling is becoming difficult to manage, stop and use support. Limits can help, but a permanent break is also a valid choice.
